User Privacy Policy
This Privacy Policy explains how Jackpot Cash collects, uses, stores and protects personal information from players in Canada. We respect your privacy and describe the categories of data we handle, the purposes for processing, and the choices available to you as an account holder. If you have questions about our practices, contact [email protected].
Types of data we collect
Personal data
When you create an account we collect information that identifies you, such as your full name, date of birth, email address, phone number and postal address. For identity verification and fraud prevention we may also collect government-issued ID images, proof of address and payment method details.
Technical data
We collect device and connection information to operate the service, including IP address, device type, browser version, operating system, language settings and log files. We also record session data such as pages visited, game activity and time stamps for security and product operation.
Transactional data
Payment and account transaction details are retained to process deposits, withdrawals and any refunds. This includes payment method identifiers, transaction amounts, dates and currency. We keep records required for financial reconciliation and to comply with anti-money-laundering checks and tax obligations where applicable.
How we use your information
We use personal and technical data to provide and improve our online casino services, verify your identity, process payments, investigate suspicious activity, and respond to support requests. Transactional records are used for billing and compliance. With your consent we may send account notifications and promotional communications; you can opt out of marketing at any time.
Data protection practices
Your information is stored on secure servers with access controls and encryption in transit. We implement administrative and technical safeguards to protect against unauthorised access, disclosure, alteration or destruction of personal data. Staff access is limited to those who require information to perform their duties.
Cookies and tracking technologies
We use cookies and similar technologies to remember your preferences, keep you logged in, analyse site usage and improve performance. Third-party providers may also place cookies for analytics or advertising. You can manage cookie preferences in your browser or via the cookie settings on the site, though disabling certain cookies may affect functionality.
Information sharing and third parties
We may share data with trusted third parties who provide essential services, such as payment processors, identity verification providers, fraud prevention services, and technical hosting partners. We disclose information when required by law or to protect legal rights. Any third party that receives personal data from us is required to handle it securely and only for permitted purposes.
User rights
As a Canadian user you have rights to access, correct or request deletion of your personal information where applicable. You can also object to certain processing or request portability of your data. To exercise these rights, contact us at [email protected] and include your account details. We will verify your identity before fulfilling requests.
Access, correction and deletion
You can update profile information in your account settings. For documents or changes that require verification, submit a request to [email protected]. We will respond and take reasonable steps to correct or remove information, subject to our legal and regulatory retention obligations.
Privacy policy updates
We may update this policy to reflect changes in our practices or legal requirements. When material changes occur we will post a revised version on the site and indicate the effective date. Continued use of the service after updates constitutes acceptance of the revised policy.