Responsible Gambling Policy

At Jackpot Cash we take responsible gambling seriously. We want play to stay fun and under control, so we provide clear tools, practical limits, and quick ways to get help if gambling stops being enjoyable. This page explains our approach to player protection and the steps you can take to manage your activity safely.

Player protection principles

We focus on prevention, transparency, and support. We make responsible‑gambling tools easy to access, communicate clearly about risks, and work to detect signs of unsafe play. Our aim is to help you make informed choices and to intervene when behaviour suggests support is needed.

Activity-control tools

Account limits

You can set deposit limits on a daily, weekly, or monthly basis directly from your account settings. Limits can be reduced immediately and increases are subject to a cooling-off period to encourage careful decisions.

Session and loss controls

Set session time reminders and loss limits to receive notices or stop play when you reach a threshold. These tools are designed to prevent extended sessions and to keep losses within an amount you can afford.

Temporary breaks

Take an account break for 24 hours to 7 days as a quick way to step away. Breaks block wagering while allowing you to retain access to account information and support if needed.

Deposit limits

Deposit limits help you control how much you add to your account. You can set lower daily, weekly, or monthly caps and adjust them down at any time. To raise a limit you may need to wait a short cooling-off period to confirm the change.

Loss limits

Loss limits restrict net losses over a set period and can be applied alongside deposit limits. If you reach a loss limit, further play will be blocked until the limit resets or you choose to lower stakes after an appropriate delay.

Time limits

Use session timers and reality checks to monitor how long you play. Regular reminders can help you plan breaks and avoid extended sessions that lead to fatigue or poor decisions.

Self-exclusion

If you need a firmer step back, self-exclusion options are available from 6 months to permanent. Self-exclusion prevents account access and new account creation. Any remaining real balance will be handled according to our account policy. To request self-exclusion, use your account tools or contact support.

Signs of problematic behaviour

Watch for warning signs such as spending more than intended, chasing losses, hiding gambling from others, borrowing to play, or skipping responsibilities. If you notice these changes in yourself or someone you care about, consider using limits or seeking help.

Tips for maintaining control

Set clear deposit and time limits before you play, only gamble with disposable income, take regular breaks, avoid gambling when upset or under the influence, and do not chase losses. Ask friends or family for support if you feel tempted to increase stakes.

Professional help and support organisations

If you need further support, reach out to recognised organisations such as ConnexOntario, Gambling Therapy, or Gamblers Anonymous and your provincial problem‑gambling services. You can also contact our team at [email protected] for guidance on account tools and self‑exclusion. You are not alone—help is available.