Terms and Conditions

These Terms and Conditions set out the rules that govern your use of Jackpot Cash. They explain the relationship between us and our users, the responsibilities that apply to your account, and how promotions, payments and disputes are handled. By registering and using our services you agree to comply with these terms and any additional policy or promotional rules posted on the site.

Account responsibilities

You are responsible for maintaining the confidentiality of your login details and for all activity that occurs under your account. We require accurate and up-to-date personal information at registration and may suspend or close accounts for false information, multi-accounting, fraud, chargebacks or other prohibited activity. You must not share account access or allow others to use your account.

Verification and KYC

We may request government-issued photo ID, proof of address and evidence of payment methods to verify your identity before processing withdrawals or at other reasonable times. Verification requests should be completed promptly - typical review times are communicated in the cashier. We may pause account activity until satisfactory documents are received.

Account limits and controls

You can set deposit, loss and wager limits from your account settings or by contacting support. Limits can be reduced immediately and increases may require a cooling-off period. We also offer time-outs and self-exclusion options for players who wish to take a break.

Eligibility requirements

To use our services you must be of legal gambling age in your province or territory and able to form binding contracts. You are responsible for ensuring play is lawful where you live. Accounts from restricted jurisdictions are not accepted. We may require proof of age before allowing account activity.

Acceptable platform use

Use of the platform must comply with the terms set out here and all applicable laws. Prohibited actions include attempting to manipulate games, using bots or unauthorised software, collusion, fraud, chargebacks, circumvention of geographic restrictions (including use of VPNs), and any behaviour that harms other users or the integrity of the service. Breach of these rules may lead to suspension, forfeiture of funds or account closure.

General bonus and promotion rules

Promotions and welcome offers are subject to specific terms in addition to these T&Cs. Typical promotional rules include wagering requirements, contribution rates by game type, maximum bet limits while wagering, and expiry periods for bonus funds and free spins. Only one bonus may be active at a time where stated, and we reserve the right to refuse or withdraw offers in cases of abuse or suspected misconduct.

Deposits and withdrawals

We accept a range of payment methods suitable for Canadian players. Deposits are usually credited instantly; withdrawals are subject to verification and standard processing checks. Withdrawal limits may apply - for standard accounts these can be in the range of CA$5,000 per day and CA$20,000 per month - and higher limits may be available for verified VIP accounts. We will return funds to the original payment method where possible to comply with anti-money-laundering rules.

Dispute resolution

If you have a complaint please contact [email protected] with full details. We aim to resolve disputes quickly through our internal process. If a mutually acceptable outcome cannot be reached, we may offer mediation or escalation options. Legal remedies remain available as permitted by applicable law.

Updates to terms and conditions

We may amend these terms from time to time. Material changes will be published on the site and, where appropriate, notified to account holders. Continued use of the service after changes are posted constitutes acceptance of the revised terms, so please review this page regularly.